Create a Debug Package

• Use the Gather Debug Info tool, available via Studio's Debug Package view, to collect diagnostic information about a server or a cluster into a single debug package .zip file.

• The debug package .zip file contains server information, per-database statistics and configuration, cluster state, and log files.

• See Debug Package Analyzer to learn how to analyze a debug package.

• In this article:

  • Create a debug package
  • Download when Studio is unavailable

Create a debug package

To create a debug package, go to Manage Server > Debug Package.

1. Manage Server
   Click to open the Manage Server menu.

2. Debug Package
   Click to open the Debug Package view.

3. Download package for entire cluster
   Click to collect data from all cluster nodes and download the package as a .zip file.
   If you want to cancel the operation while the package is being prepared, click the Abort button.

   To collect data only from the current server, select Download for current server only from the dropdown list.
   

4. Select data source
   Choose whether to include in the package debug information related to the server, information related to your databases, logs, or select all for all three.

5. Select databases
   Click Export all databases to include debug information related to all databases,
   or Customize export for information related only to specific databases.
   

Download when Studio is unavailable

If Studio is unavailable, you can still download a debug package by sending an HTTP request to each node in the cluster.
See Collect Info for Support for the endpoint and the exact steps.